1.1. Translate business requirements into viable technical solutions based on requirements obtained from
the business, and define and maintain technical requirements specification for approval.
1.2. Present technical specifications for approval by the line manager.
1.3. Ensure that the system data integrity is robust such that information from the system is coherent,
readily available, accurate, and secure to meet the business’s information needs.
1.4. Make refinements to the prototype and obtain approval from the line manager.
1.5. Identify, analyze, and present potential system enhancements to facilitate continuous improvement
(technical performance and usability).
1.6. Collaborate with ABAP Developer to ensure that the solution meets both functional and technical
requirements.
1.7. Configure the existing system to accommodate changes contained in the new design.
1.8. Test configuration against the design and make refinements to ensure that the solution performs as
intended.
1.9. Facilitate and support the testing process of configuration changes.
1.10. Contribute to Project Management requirements as a project resource.

 

 

2.1. Adhere to the IT change management methodology for SANBS by undertaking the following:
2.1.1. Develop suitable technical specifications for changes to configuration, programs and
systems.
2.1.2. Ensure that adequate “back out “plans are developed and in place before any new
functionality is implemented.
2.1.3. Maintain configuration baseline (version management).
2.1.4. Contribute to the development of test plans for the proposed solution.
2.2. Implement system changes into live environment:
2.2.1. Liaise with vendor and Business Analyst to move on live dates.
2.2.2. Make required system changes.
2.2.3. Monitor implemented changes.
2.3. Implement and test service pack or version upgrades for the module.
2.4. Contribute to the integration test of the module when service packs or version upgrades are
undertaken or when new functionality is being implemented.
2.5. Support users with user-accepting testing in alignment with business processes.
2.6. Ensure that audit findings are addressed and closed timeously.

 

 

3.1. On-going knowledge transfer to stakeholders (Interns, Business Analysts, SAP Support Analysts,
Helpdesk Administrators, infrastructure team and system developers, SAP consultants).
3.2. Liaise with industry colleagues to improve and share skills via User Groups, Work Forums, and
Seminars.
3.3. Act as the subject matter expert for designated systems and remain current on systems analysis
trends.
3.4. Constantly understand the SAP roadmap, new developments and trends.

 

 

4.1. Provides 3rd-line support for incident management including incident closure.
4.2. Resolve all incidents logged with the agreed SLA with the business.
4.3. Monitor and manage incident logged to ensure adherence to SLA’s.
4.4. Identifies; tracks and resolves system problems.
4.5. Escalates system problems / opportunities to software vendor or Application Manager.

 

 

5.1. Provide assistance in ensuring that users have the appropriate level of system authorizations to
execute their job functions without disruption.
5.2. Provide assistance and guidance to the SAP GRC Administrator with the design and configuration
of new user profiles and roles.

 

 

6.1 Create and maintain training content on all platforms
6.2 Training all users in SAP modules supported
6.3 Participate in roadshows to engage with users and ensure that they are using the system adequately.