1.1. Develop, implement and manage systems that will ensure the health and wellbeing of blood
donors.
1.2. In consultation with Lead Consultant Donor Services, develop and execute a business plan for the
donor division aligned with the SANBS mission and vision, with supporting budget and resource
requirements and ensure deadlines are met.
1.3. Collaborate with Lead Consultant Donor Services and relevant stakeholders, to develop long term
strategic plans for the department, aligned with the SANBS vision and mission.
1.4. Ensure donor division implementation of policies, procedures, strategies and standards to
accomplish the vision and mission of SANBS, comply with legislative requirements and maintain
quality standards of Blood Transfusion Practice.
1.5. Facilitate the development and approval of the medical zone budget. Monitor budget and
expenses for business area and specified projects and ensure targets and deadlines are met.
1.6. Review, and where necessary, amend the work organisation structure/manpower plans to ensure
availability of staff to achieve the agreed strategic and operational goals.
1.7. Conduct feasibility studies, customer surveys, monitor trends and make recommendations for
continuous business improvements and sustainability.
1.8. Propose potential projects, obtain approval, implement and monitor the effectiveness thereof.
1.9. Develop strategies to ensure appropriate management of donor care projects to ensure safety of
blood donors and blood supply.
1.10. Design appropriate reporting metrics, collect data and submit quarterly reports to Medical division.
1.11. Define and design donor department scorecards in line with the medical division scorecard.
1.12. Monitor donor department scorecards progress and take corrective action where required.
1.13. Collaborate with other divisions in SANBS (such as the Technical, Marketing Divisions and ICT as
required) to synergise integrated outcomes.

 

2.1. Ensure successful implementation and maintenance of the Standards for the Practice of Blood
Transfusion with regard to donors and zone related activities.
2.2. Ensure successful implementation and maintenance of Donor division accreditation standards such
as SANAS 15189.
2.3. Participate in National initiatives relating to the setting of standards and policy development.
2.4. Develop protocols and procedures to guide operational implementation and practice in the
specialized area of expertise.
2.5. Develop protocols and procedures to define the criteria for the acceptance and deferral of blood
donors (Including development of questionnaires etc.)
2.6. Develop protocols and procedures to maintain and protect the health of blood donors.
2.7. Clinical decision making where deviations from protocols are required.
2.8. Develop and implement systems for donor education, recruitment and selection procedures to
enhance the safety of the blood supply.
2.9. Design and ensure implementation of donor care education strategies for collections staff.
2.10. Collaborate with Nursing Services Manager and Lead Consultant Donor to ensure SANBS
compliance with National Health Act and other applicable legislation in all Donor sites.
2.11. Benchmark best practice and propose standard updates accordingly to Lead Consultant Donor
and Nursing Services Manager.
2.12. Identify risks on an enterprise and departmental level and develop plans to mitigate and reduce
risk.

 

3.1 Provide medical advice regarding the suitability of individuals to donate blood.
3.2 Review, edit and authorize standard operating procedures for Specialized Donor Services.
3.3 Ensure safe and effective operation of the platelet and plasma apheresis division by supporting
SANBS apheresis staff and consulting on medically related requirements of apheresis donors.
3.4 Participate in design and implementation of education, recruitment and retention of safe apheresis
donors.
3.5 Manage serious donor adverse events by:
3.5.1 Providing clinical advice to attending staff on the optimal clinical management of such
donors.
3.5.2 If on site, managing all serious donor adverse events.
3.5.3 Oversee the investigation of such events.
3.5.4 Ensure the implementation of corrective actions so identified.
3.5.5 Authorize adverse events referrals to external medical facilities as they occur.
3.6 Manage serious adverse outcomes to blood transfusion by:
3.6.1 Providing clinical advice to attending doctors on the optimal clinical management of such
patients.
3.6.2 Oversee the investigation of such events and ensure they are reported to the
Haemovigilance office.
3.6.3 Ensure the implementation of corrective actions so identified.
3.7 Design a system to continuously monitor donor adverse events and take appropriate corrective
action.
3.8 Manage complex clinical operational problems which fall outside the scope of practice and
expertise of technical staff in respect of the interpretation of results of blood compatibility tests,
instances of complex serological problems, to determine the clinical significance of laboratory test
results.
3.9 Provide clinical oversight and compile monthly reports for the operational and marketing meetings
in the Zones
3.10 Participate, provide clinical oversight and compile monthly and quarterly reports for the zone and
donor council meetings.

 

4.1 Review content in the communication and education of all potential donors and the South African
community through newsletters, pamphlets, website articles, and radio or television interviews as
required.
4.2 Strengthen interactions with Donor Marketing, ICT, Technical and Communication departments and
build a cross-functional cohesive team.
4.3 Provide appropriate and clinical best practice advice to SANBS staff dealing with customer service
and marketing related queries, complaints and related issues.

 

5.1 Deal with grievances, conflict and disciplinary issues and take appropriate actions in accordance
with SANBS Policy.
5.2 Ensure regular two-way communication with staff on matters such as strategy, values, team
building, SOPs, policy changes, etc. to ensure understanding.
5.3 Where required, monitor and track staff time-keeping, absenteeism trends, overtime worked and
leave to ensure adherence to HR policy for cost-effective running of the department.
5.4 Recruitment and selection of suitable candidates according to manpower plan recruitment and
selection procedures and EE targets.
5.5 Attend meetings and training sessions as required, to remain informed of current field-related
developments, to promote knowledge sharing.
5.6 Conduct regular meetings with team members on matters impacting donor management and
zone support.
5.7 Wherever possible develop successors within own team.

 

6.1 Conduct cutting edge research in line with best practices for our leadership in the medical field.
6.2 Communicate research outcomes with relevant stakeholders and obtain buy-in to improve our
value proposition.
6.3 Maintain a personal development plan that leads to excellence.
6.4 Establish a portal for innovation that will ensure execution and implementation of viable ideas from
SANBS employees or stakeholders.
6.5 Engage and participate in National and International working groups’ activities and presentations.

 

7.1 Compile and analyse data on reported donor adverse events. Report to the Haemovigilance
office.
7.2 Develop and review policies and procedures for donor adverse event management in line with
best clinical practice.