KPA 1: Manage System Solution Design and Configuration in Line with Business Processes
KPI
1.1. Manage gathering of requirements from the business through user forums.
1.2. Implementation of complex procurement solutions.
1.3. Translate business requirements into viable technical solutions based on requirements obtained from the business.
1.4. Lead development of functional requirements specification.
1.5. Ensure that the system data integrity is robust such that information from the system is coherent, readily available, accurate and secure to meet the business’s information needs.
1.6. Identify, analyse and present potential system enhancements to facilitate continuous improvement (technical performance and usability).
1.7. Lead collaboration with the development team to ensure that the solution meets both functional and technical requirements.
1.8. Manage Configuration of the existing system to accommodate changes contained in the new design.
1.9. Manage test configuration against the design and make refinements to ensure that the solution performs as intended.
1.10. Lead and support the testing process of configuration changes.
1.11. Contribute to Project Management requirements as a project resource.

KPA 2: Manages System Changes According to the ICT Change Methodology
KPI
2.1. Adhere to the IT change management methodology for SANBS by undertaking the following:
2.2. Lead development of suitable technical specifications for changes to configuration,
programs and systems.
2.3. Ensure that adequate “back out “plans are developed and in place before any new
functionality is implemented.
2.4. Lead and maintain configuration baseline (version management).
2.5. Lead the development of test plans for the proposed solution.
2.6. Manage implementation system changes into live environment:
2.7. Liaise with vendor and Business Analyst to move on live dates.
2.8. Make required system changes.
2.9. Monitor implemented changes.
2.10. Manage implementation and development of service pack or version upgrades for
respective module(s).
2.11. Contribute to the integration test of module when service packs or version upgrades are undertaken or when new functionality is being implemented.

KPA 3: To provide lead support and advice on the effective resolution and utilisation of the company's ERP systems, processes and functionality and using the appropriate technology resources and proven methodologies. Work closely with business stakeholders to measure Return on Investment (ROI) of procurement solutions implemented.
KPI
3.1. Analysing and understanding the ERP system problems/queries by investigating tasks presented.
3.2. Ensuring that business users’ problems and requirements are analysed and understood.
3.3. Effectively resolving tasks logged by the business users.
3.4. Understanding the implications of the solutions proposed.
3.5. Provide support on implemented solutions.
3.6. Action customer feedback to improve service delivery.
3.7. Communicating to users to educate them in the appropriate use of the systems resources.
3.8. Undertaking trend analysis to identify system failures.
3.9. Actively monitoring tasks to ensure that service level agreements are met.
3.10. Attending stakeholder meetings and providing input as required.
3.11. Escalates system problems / opportunities to support partner and Application Manager.

KPA 4: Ensure Effective and Efficient Projects Administration
KPI
4.1. Resolution of tasks as per project schedule.
4.2. Managing project tasks according to SANBS project methodology.
4.3. Ensure thorough testing of the solution.

4.4. Provide expert advice during implementation.

KPA 5 Manage Effective Transfer of Knowledge and Skills
KPI
5.1. Manage knowledge transfer to colleagues to facilitate multi skilling.
5.2. Manage development of Standard Operating Procedures and competency assessments.
5.3. On-going knowledge transfer to IT stakeholders (Business Analyst, Support Analyst, Helpdesk
Administrator, ABAP Developer).
5.4. Liaise with industry colleagues to improve and share skills via User Groups, Work Forums and Seminars.
5.5. Act as the subject matter expert for designated systems and remain current on systems analysis trends.
5.6. Train end users on system functionality and business processes within the procurement space.
5.7. Review, monitor and update training manual as and when required in accordance with the SANBS document management systems processes.